Xavier Darrel S. Caudilla
About
I previously worked as a Customer Service Specialist at Verizon Business for more than two years, where I handled billing concerns, account updates, and service, device, and network troubleshooting.
Before Verizon, I supported web hosting clients at iPage, assisting with website setup and DNS configuration, domains, SSL certificates, email hosting, and account management.
Today, I work as a freelance GoHighLevel (GHL) expert, helping small to medium businesses automate their lead management, follow-ups, appointments, and customer communication. I build and optimize funnels, websites, CRM pipelines, and automation systems that save time, reduce manual work, and help businesses convert more leads into paying customers.
Experience
GHL Expert - Freelance
February 2025 - Present
•Handle customer inquiries via phone, chat, or email.
•Resolve service, device, and network issues through troubleshooting.
•Assist with billing, payments, plan changes and account updates.
•Educate customers on Verizon products, services, and promotion.
•Document interactions accurately in support systems.
•Maintain high customer satisfaction and retention.
Verizon for Business - Customer Service Specialist
May 2022 - Dec 2024 · 2 yrs 8 mos
Philippines · On-site ·Full-time
•Handle customer inquiries via phone, chat, or email.
•Resolve service, device, and network issues through troubleshooting.
•Assist with billing, payments, plan changes and account updates.
•Educate customers on Verizon products, services, and promotion.
•Document interactions accurately in support systems.
•Maintain high customer satisfaction and retention.
iPage - Customer Service Representative
Nov 2018 - Dec 2021 · 3 yrs 2 mos
Philippines · On-site ·Full-time
•Assist customer with website hosting setup, migration, and configurations.
•Troubleshoot hosting issues (downtime, errors, DNS, domains, email, SSL)
•Manage and support servers, control panels and databases.
•Handle account management, billing, renewals, and plan upgrade.
•Monitor server performance, uptime, and security concerns.
•Educate clients on hosting features, backups, and best practices.
•Document support tickets and resolution accurately.
•Ensure customer satisfaction and service reliability.
Education
Divine Word College of Calapan
Bachelor's degree in Information Technology
June 2010 - March 2017
Santo Nino School of Roxas
Seconday School
June 2006 - Apr 2010
What I can do
CRM
Create and manage contacts and custom fields
Track lead activity (calls, emails, SMS, form submissions)
Segment contacts using tags, smart lists, and filters
View full conversation history per contact
Manage opportunities linked to contacts
Build custom sales pipelines (e.g. New Lead → Qualified → Closed)
Move opportunities between stages manually or via automation
Assign deal values and ownersView full conversation history per contact
Track conversion rates and deal progress
Trigger automations based on pipeline stage changes
Pipeline and Opportunity Mangement
Automations and Workflows
Build multi-step workflows (SMS, email, voicemail, tasks, webhooks)
Automate lead nurturing and follow-up sequences
Trigger actions based on user behavior (form fills, missed calls, stage changes)
Create internal notifications for sales teams
Reduce manual work with conditional logic and wait steps
Build high-converting landing pages and funnels
Design opt-in pages, thank-you pages, and sales pages
Connect forms and surveys directly to CRM and workflows
A/B test funnel steps
Track funnel performance and conversions
Websites and Funnels
Forms and Surveys
Create custom forms and surveys
Add conditional logic for better lead qualification
Embed forms on websites or funnels
Automatically tag and segment leads based on responses
Trigger automations from submissions
And many more..
Xavier did an awesome job with my personal website. It’s clean, easy to use, and thoughtfully designed. Everything feels smooth and well put together. Great work, Xavier!
Good job on creating automation for my leads and calendar booking. 5/5!
Xavier’s design is impressive - simple, polished, and easy to navigate. You can really see the effort and creativity behind it. Nice work, Xavier!
Let's Talk!
QUICK LINKS
Powered by GHL
Copyright 2026. One Xavier. All rights reserved.
Xavier Darrel S. Caudilla
About
I previously worked as a Customer Service Specialist at Verizon Business for more than two years, where I handled billing concerns, account updates, and service, device, and network troubleshooting.
Before Verizon, I supported web hosting clients at iPage, assisting with website setup and DNS configuration, domains, SSL certificates, email hosting, and account management.
Today, I work as a freelance GoHighLevel (GHL) expert, helping small to medium businesses automate their lead management, follow-ups, appointments, and customer communication. I build and optimize funnels, websites, CRM pipelines, and automation systems that save time, reduce manual work, and help businesses convert more leads into paying customers.
Experience
GHL Expert - Freelance
February 2025 - Present
• Manage client inquiries and support requests within GoHighLevel (GHL).
• Set up and maintain funnels, websites, automations, and workflows.
• Troubleshoot CRM, automation, email, SMS, and integration issues.
• Assist with account updates, campaigns, pipelines, and calendar setups.
• Educate clients on GHL features, tools, and best practices.
• Accurately document tasks, updates, and client interactions.
Verizon for Business - Customer Service Specialist
May 2022 - Dec 2024 · 2 yrs 8 mos
Philippines · On-site ·Full-time
•Handle customer inquiries via phone, chat, or email.
•Resolve service, device, and network issues through troubleshooting.
•Assist with billing, payments, plan changes and account updates.
•Educate customers on Verizon products, services, and promotion.
•Document interactions accurately in support systems.
•Maintain high customer satisfaction and retention.
iPage - Customer Service Representative
Nov 2018 - Dec 2021 · 3 yrs 2 mos
Philippines · On-site ·Full-time
•Assist customer with website hosting setup, migration, and configurations.
•Troubleshoot hosting issues (downtime, errors, DNS, domains, email, SSL)
•Manage and support servers, control panels and databases.
•Handle account management, billing, renewals, and plan upgrade.
•Monitor server performance, uptime, and security concerns.
•Educate clients on hosting features, backups, and best practices.
•Document support tickets and resolution accurately.
•Ensure customer satisfaction and service reliability.
Education
Divine Word College of Calapan
Bachelor's degree in Information Technology
June 2010 - March 2017
Santo Nino School of Roxas
Seconday School
June 2006 - Apr 2010
What I can do
CRM
Create and manage contacts and custom fields
Track lead activity (calls, emails, SMS, form submissions)
Segment contacts using tags, smart lists, and filters
View full conversation history per contact
Manage opportunities linked to contacts
Pipeline and Opportunity Mangement
Build custom sales pipelines (e.g. New Lead → Qualified → Closed)
Move opportunities between stages manually or via automation
Assign deal values and ownersView full conversation history per contact
Track conversion rates and deal progress
Trigger automations based on pipeline stage changes
Automations
and
Workflows
Build multi-step workflows (SMS, email, voicemail, tasks, webhooks)
Automate lead nurturing and follow-up sequences
Trigger actions based on user behavior (form fills, missed calls, stage changes)
Create internal notifications for sales teams
Reduce manual work with conditional logic and wait steps
Websites and Funnels
Build high-converting landing pages and funnels
Design opt-in pages, thank-you pages, and sales pages
Connect forms and surveys directly to CRM and workflows
A/B test funnel steps
Track funnel performance and conversions
Forms and Surveys
Create custom forms and surveys
Add conditional logic for better lead qualification
Embed forms on websites or funnels
Automatically tag and segment leads based on responses
Trigger automations from submissions
And many more..
Xavier did an awesome job with my personal website. It’s clean, easy to use, and thoughtfully designed. Everything feels smooth and well put together. Great work, Xavier!
Good job on creating automation for my leads and calendar booking. 5/5!
Xavier’s design is impressive - simple, polished, and easy to navigate. You can really see the effort and creativity behind it. Nice work, Xavier!
Let's Talk!
QUICK LINKS
CONTACT DETAILS
09165822681
Mabuhay, Roxas, Oriental Mindoro, Philippines 5212
Powered by GHL
Copyright 2026. One Xavier. All rights reserved.